General Manager

Why Join Whit's Frozen Custard?
At Whit's Frozen Custard, our guests return not only for our freshly made, delicious custard but also for the outstanding service and warm atmosphere created by our dedicated team. As a General Manager, you play a key role in cultivating this environment and will have the opportunity to develop both personally and professionally within a vibrant and growing company. If you are a dynamic, customer-focused leader ready to take on a role that blends operational excellence with team mentorship, we invite you to apply and become a part of the Whit's Frozen Custard family.

Job Title: General Manager
In this role, you'll be positioned at the heart of the action—balancing administrative tasks with high-energy customer interactions. Your leadership not only drives daily operational success but also shapes the overall brand experience.

Overview:
As the General Manager at Whit's Frozen Custard, you will be the driving force behind the daily operations of a fast-paced, quality-focused frozen custard shop. You will harmonize a high standard of customer service with operational efficiency, ensuring each guest leaves with a memorable experience. Being part of a family-owned business that prides itself on fresh, made-on-site custard and a fun workplace, you’ll be expected to blend leadership, precision, and creativity.

Key Responsibilities:
 Operational Leadership:
o Oversee the daily store operations including opening/closing procedures, cash handling, and inventory management.
o Ensure accurate inventory counts and manage product stock levels to prevent shortages or overages.
o Monitor food safety, hygiene standards, and ensure compliance with all local and state health regulations.

 Customer Experience Management:
o Champion a guest-first culture by ensuring all team members provide prompt, friendly, and quality service.
o Address customer feedback and resolve any complaints or issues swiftly, turning challenges into opportunities for excellence.
o Maintain an inviting, clean, and safe store environment that reflects the quality of our freshly made products.

 Team Leadership and Development:
o Recruit, interview, onboard, and train new team members, setting them up for success.
o Schedule shifts effectively to ensure optimal staffing during peak times
o Mentor and motivate the team, fostering a collaborative environment where feedback is embraced and professional growth is nurtured.

 Quality Assurance and Operational Excellence:
o Uphold the strict quality standards set by ownership, ensuring every product meets the Whit's Frozen Custard brand promise.
o Supervise daily production and presentation of frozen custard, including the creation of specialty flavors and toppings.
o Implement and monitor standard operating procedures to sustain operational consistency and excellence.

 Financial and Administrative Oversight:
o Manage store budgets, control costs, and evaluate the financial performance of the location.
o Prepare operational reports, analyze profitability, and strategize improvements where necessary.
o Ensure timely completion of all administrative tasks related to personnel, inventory, and compliance standards.

Qualifications:
 Education:
o High School Diploma or GED is required; a college degree in Business Management, Hospitality, or a related field is a plus.
 Experience:
o At least 3 years of work experience in a fast-paced environment.
o A minimum of 1 year of management experience in the food service or quick-service restaurant (QSR) industry.
o Prior experience in food service management, particularly in environments that emphasize quality and customer service, is highly desired.
 Skills:
o Exceptional leadership and communication skills with the ability to motivate and manage a diverse team.
o Strong organizational, problem-solving, and decision-making abilities.
o A keen eye for detail to ensure product quality, health department standards, and overall operational excellence.
o Flexibility to work weekends and evenings as required by the business operation.

Compensation and Benefits:
 Salary:
o Competitive starting salary, approximately $50,000 per year.
 Perks and Benefits:
o Paid training programs designed to hone leadership and managerial skills.
o Flexible scheduling to support both operational needs and work-life balance.
o Paid time off and competitive employee discounts.
o Opportunities for career growth within a supportive, family-owned business environment.

APPLY HERE!